Privacy Policy

Effective Date: November 15, 2024

At MediaMonkeyAgency (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our services, or engage with us in any way. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect personal information in various ways, including when you visit our website, contact us, or use our services. The types of information we may collect include:

• Personal Identifiable Information (PII): This may include your name, email address, phone number, billing address, payment information, and other details necessary to provide our services.
• Technical Information: We may collect information about your device, IP address, browser type, and operating system when you access our website or use our services.
• Usage Data: We may track your interactions with our website and services, such as pages visited, time spent on the site, and actions taken.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To deliver the services you’ve requested, including IT support, consultations, and other related services.
• To Improve Our Services: To enhance and personalize the user experience, including analyzing trends and performance of our website.
• To Communicate with You: To respond to your inquiries, send updates, newsletters, marketing communications, or other relevant information regarding our services.
• To Process Transactions: To complete payments and other transactions related to the services you purchase from us.
• For Legal Compliance: To comply with applicable laws, regulations, or legal processes.

How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes:

• Encryption: Sensitive data, such as payment information, is encrypted using Secure Socket Layer (SSL) technology.
• Access Control: We restrict access to personal information to employees or third parties who need it to perform their job duties.
• Regular Audits: We conduct regular security assessments and audits to ensure our systems remain secure and your information is protected.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, hosting services). These parties are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information to comply with legal obligations, enforce our terms of service, or protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect data about how you interact with our website and services. Cookies are small data files stored on your device that help us enhance your experience, analyze trends, and remember preferences.

You can control cookie settings through your browser, including opting to block or delete cookies. However, doing so may impact the functionality of our website.

Your Data Rights

Depending on your location and applicable law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Update or correct any inaccurate or incomplete information.
• Delete: Request the deletion of your personal information, subject to certain exceptions.
• Object: Opt out of certain data processing activities, such as marketing communications.
• Withdraw Consent: If we process your data based on consent, you may withdraw that consent at any time.

To exercise your rights, please contact us

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information from our records.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you by posting the updated policy on our website with a new effective date. Please review this policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.

By using our services, you acknowledge that you have read and understand this Privacy Policy.